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Pinnacle Security

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70 complaints

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Pinnacle Security is a provider of home security systems solutions with coverage and service across North America. We primarily secure new customers through door to door sales as well as maintaining an inside sales team via phone. With services ranging from basic intrusion detection, medical emergency and fire detection to live video cameras, still motion cameras, smart home thermostats and environmental sensors like flood, freeze, and heat detectors. Unlike many of our competitors, we employ a customized solution to ensure the system you purchase is one that fits your needs, and once you make the decision to secure your home, you won't have to wait. Over 90% of Pinnacle Security systems are installed the same day they are ordered, a level of service few other companies can provide.

Once installed, your home security system is monitored 24 hours a day 7 days a week, and with 2-Way voice service monitoring agents can communicate directly through the panel with those inside the home, not only decreasing false alarms, but helping improve emergency response time by reporting what is going on inside the home in real time.

Pinnacle Security wants each and every customer to get the most of their security system. If you have any questions about when or how to use your system, please do not hesitate to contact our customer care department 24 hours a day, 7 days a week at 877-746-7233 or by sending an e-mail to service(at)pinnaclesecurity.com

Pinnacle Security's corporate headquarters is located at 1290 sandhill rd, Orem UT. 84058 and has sales and service offices in over 60 locations throughout the United States and Canada. Please try to contact Pinnacle Security Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Pinnacle Security Complaints & Reviews

Pinnacle Security Reviews

Actmh
Pinnacle Security - PINNACLE SERCURITY SERVICE

Do not sign any contract with this company unless you read all the fine prints. They are freaking liars. Noone stayed on the same page even you called them within hours. Watch o...

#281541
Dec 14, 2011
294

Neptune3
Pinnacle Security - Http://pinnaclesecurity.com/contact.php

I finally made good on this horrible deal with Pinnacle, I sent in a month early cancelation letter and was told I would receive 49.99 back due to them double charging me when they...

#280708
Dec 11, 2011
287

Anonymous
Pinnacle Security - Went up on rate after signing a 2 year contract

I just spend 10 mins on the phone with some *** worker. He told me our monthly payment went up because of “taxes”. I told him that’s not what we signed the contract for and...

#279775
Dec 07, 2011
254

Nmscapeg...
Pinnacle Security...not quite secure or the pinnacle.

Pinnacle security was installed at my home about 1 1/2 years ago when a door to door salesman conned my wife into signing a 3 year contract. Even though my wife is not named as an...

#279660
Dec 06, 2011
308

Anonymous
Hidden Fees from Pinnacle Security

I signed a 3 1/2 year contract with Pinnacle Security. One of the door sensors quit working. Through email, the company told me to buy a battery and install it myself. I did, and t...

#279655
Dec 06, 2011
255

Anonymous
Pinnacle Security - Pinnicale security

You have to check the system daily to ensure that it works. Mark kept on telling me that they aren't responsible for the maintenance of the "free installed equipment" and set-u...

#278581
Dec 01, 2011
225

Pissedco...
Pinnacle Security - Avid Studio 15

I HATE this product!!!I had Studio 12 and upgraded on line without a DVD (bad choice!).I have spent numerous hours on the phone asking for help and basicall...

#277638
Nov 27, 2011
242

Mustafya
Pinnacle Security and Monitronics a Match Made in Heaven

Pretty simple. We got the standard spiel that Pinnacle Security summer sales reps give out ("We are picking some homes to give free systems blah blah blah"). I signed up like an **...

#277299
Nov 25, 2011
388

Robidic43
Pinnacle Security - Professional and Trustworthy

I had Pinnacle security come to my home and attempt to sell me a home security system. I did some research and found bad reviews. Giving the sales rep the benefit of the doubt I as...

#277036
Nov 24, 2011
286

Anonymous
Pinnacle Security worst ever company

System did't work, and they actually said that they could not fix it properly. Would go off just because the door was open and the system was turned off. Do not do automati...

#273375
Nov 07, 2011
257

Anonymous
Pinnacle Security

A salesman came around selling security systems. This salesman stated that we were perfect for an advertisement home and if we put signs out in front yard we could get the system ...

#271857
Oct 31, 2011
304

Anonymous
Pinnacle Security - Pinnicale security crap company

This is a poor company . the door to door sale people seem nice but reality company are wolves .i am sure many people have tried to get away from this company but due to cont...

#269346
Oct 20, 2011
411

Tuesday
10 things to know when dealing with Pinnacle Security.

1. It is a minimum three year - 36 month contract. NOT 24 months, NOT month-to-month, 3 YEARS. Even if you move. The rep that came to my door said it was a 3.5 year contract - 42 m...

#268138
Oct 14, 2011
497

Madguy00...
Pinnacle Security - Pinnacle and Monitronics will not let me cancel

I've been trying to cancel my monitoring service with Pinnacle/Monitronics for two months only to get the run-around. I waited for my 39 month contract to expire and tried to ...

#267787
Oct 13, 2011
451

Dredubb
Pinnacle Security

I was looking for a different company to go with since ADT refused to upgrade my system after 12 years of business. I went to pinnacle and scheduled to have a system installed. T...

#267337
Oct 11, 2011
367

Eulalia
Pinnacle Security are rip offs and liers

They came to my house selling the security system. I told them I didn't need it. The sales man wouldn't take no for an answer, and told me how much safe and secure I would feel a...

#266566
Oct 07, 2011
264

Pissedat...
FU#K Pinnacle Security and Monitronics

Pinnacle Security and Monitronics are a pain in the ***. They work together to rip you off of your money. The Pinnacle guy said the contract was 2 years - I came to find it was 3...

#265249
Sep 30, 2011
319

Anonymous
Pinnacle Security - Ripped off too

What a joke this is the worst system.It goes off when its not even set.I got to looking and there is nothing on my windows to set the alarm off if someone breaks in though a window...

#265241
Sep 30, 2011
193

Raptor2010
Pinnacle Security Holds You Hostage

I want to save money (who doesn't, right?) so I thought "why not get rid of our land line and home internet?") Therefore, I called Pinnacle Security and said I wanted to chang...

#264510
Sep 27, 2011
385

Ringtail...
Pinnacle Security - Damaged my home - unsuccessful installation

We agreed to purchase Pinnacle's home security system. They sent out the installer. He proceeded to install the system before checking to be sure we could get a wireless sign...

#263709
Sep 23, 2011
941

Perspica...
Beware of Pinnacle Security Systems from Orem,Utah

In 2008 a widow,suffering from dimentia, living in Orangevale, California was sold a Pinnacle Alarm System through scare tactics and lies. They scare her, telling her there were ho...

#262538
Sep 17, 2011
459

Anonymous
Pinnacle Security - Pinnacle alarm system succcccccccs .

I have a pinnacle alarm system .Every time i leve the house i set the system on half hour out of the house i get a fals alarm they call me i tellthem do not send the police over im...

#256094
Aug 17, 2011
453

Helpless...
Pinnacle Security Pushy Sales Rep

I told the young man no thank you. His co-worker show up give me his schpeel and i say no thank you,he pushes for info then pushes to walk into my home to check out my security sys...

#254482
Aug 10, 2011
558

Anonymous
Pinnacle Security - Auauthorized Alarm System

Pinnacle had a door to door salesman go to our rental property and install an alarm system. TOld my renter that it didn't matter that she didn't own the property.

#253112
Aug 03, 2011
401

JayAustin
Pinnacle Security - Would have went a different way...

Ohhh let me start by saying that the Representative that knocked on my door was very nice and helpful...yet very deceiving. The deal was to get a new security system. Well the hou...

#252629
Aug 01, 2011
793

Ruseriou...
Pinnacle Security Rep - Can't you read?

NO SOLICITING means don't knock on my door. Don't ring my doorbell. Don't bother me. You blatantly ignored my huge, visible NO SOLICITING sign and even when I pointed at it during ...

#246810
Jul 03, 2011
664

Nietzche40
Pinnacle Security: rip off artists

I am ashamed to admit that I succumbed to a Pinnacle sales rep and got an alarm system installed several months ago. The sales rep was actually very nice, no high pressure sales t...

#246323
Jun 30, 2011
1378

LizCottr...
Pinnacle Security Awful

I have never been more unhappy with a company. To begin the sales person lied to us and stated that if we were unhappy with the service the 2 year contract can be thrown out. I say...

#245365
Jun 25, 2011
785

Professo...
I DON'T KNOW WHAT EVERYONES PROBLEM IS, Pinnacle Security IS AMAZING!

Pinnacle is a great company to do business with. I have had Pinnacle for many years and I am very please, I have never had one problem with them. Half of my street has the system...

#244523
Jun 21, 2011
822

Kadie
Pinnacle Security - Due diligence ...

Although the rep that came to my house was completely awesome, I turned down Pinnacle Security for three reasons: 1. The 3.5 year/42 month contract. That's ridiculou...

#244357
Jun 20, 2011
1086
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Installers
In order to have your appliances work properly, your furniture to function long and look good, home installation services are provided. Installation services are as well required when furnishing and decorating offices. Installation services are provided for appliances, kitchen, bath and plumbing, flooring, windows and doors, window treatments, lighting, home environment, and outdoors. Installation services include beautification and added features (installing wood paneling), comfort (Upgrading heating, ventilation and air conditioning systems), maintenance and repair (roof tear-off and replacement; concrete and masonry), saving energy (energy-efficient insulation, windows, and lighting; wood-burning stoves, solar panels, wind turbines), safety and preparedness (home fire and burglar alarm systems, security doors). When placing an order with such companies, one should expect that at first a sales associate can tell more about installation services.

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