We agreed to purchase Pinnacle's home security system. They sent out the installer.
He proceeded to install the system before checking to be sure we could get a wireless signal. We are a rural area and we do use cell phones. After he installed the system he discovered that he could not get signal with any of the companies they were trying to work with. He uninstalled his equipment and thought he could re-install my current system.
Not successful. He damaged beyond repair on panel. Left holes in the walls. (we built our home new 5 years ago so I don't appreciate the holes) I had to call my current security company to come and repair and reinstall my system.
I faxed the bill to the "home damage" dept. of Pinnacle at their request and was told they would reimburse my for the bill. So far not happening. I called and was told the check would be in the mail.
The next week still no check. Called again. Was "promised" the check was being sent out. A week later still no check.
I called and was told that the process had been denied by the first supervisor, approved by the next supervisor when I called last week. Now was told it had been denied again. Left on hold again. Came back and said it had been approved but for $100 less than the bill.
After explaining the step by step situation here during the unsuccessful installation I was put on hold again. He came back to say the whole amount had be approved and a check would be mailed. Should have it next week. We'll see.
I think it is all just another lie to put me off thinking that I'll eventually just give up. Wrong! I work hard for my money. The bill is for $275.
I know it won't break me for them not to pay it but that's not the point. BTW, check the BBB.
They have an F rating. Wish I had checked that before allowing them even in my house.