Most helpful review

Nobody answers in customer service trying cancel service.

Right now moving to assisted living i would not refer anyone thus is not the first time i have had problems
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ID
#1077425 Review #1077425 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Short Review on March 31, 2017

Phone hung up on me
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ID
#1028195 Review #1028195 is a subjective opinion of poster.
Reason of review
Poor customer service

Review in Home Security category from Duncanville, Texas

Do not use them!!! I was a loyal customer for 6 years and two moves. The original technician who came out said it was a two year contract and if we moved we could either take it with us or the new person could use the service. On our third move we decided to upgrade to something they did not offer. I call to cancel and am told the fee is $250. After 6 years and no mention EVER of a cancellation fee they tell me too bad, if I want to cancel I owe it or they send it to collections!! they said it had just renewed the month before(we had been out of the country so I couldn't call) and too late basically we owe them. Awful, awful company! There is much better so please please do not use!
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1 comment
#1272293

I'm writing concerning my brother who cancelled the service after 3 months of having Pinnacle Security in 2009 now they saying he owes 1,732.00...so sad my brothers in prison and shut it off..

ID
#895393 Review #895393 is a subjective opinion of poster.
Location
Duncanville, Texas
Reason of review
Pricing issue

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Verified Reviewer
New Reviewer

No restrain, aggressive abuse of power and unprofessional

so i went to the salvation army in Peoria il. last night and someone came in trying to get his things from the shelter next door there was a worker at the door and she let him in the security guard for Pinnacle security services asked him to leave and he keep saying that he was let in and that he just needed to talk to one of the workers and didn't leave so the guard pushed him in the the wall and held him there but the area he pushed him had backpacks on the ground so if tensed up so he would not fall then the guard pulled out his taser gun and put it to his head and told him to "shut up" he held it there for a while before cuffing him. the issue i have is that he put a gun to a man who was unarmed and didn't fight in any way. so i went to the police they told me i needed to know who it was and the company so i went back and i asked him respectfully that i felt what he did was excessive and i was going to file a complaint and i asked for his name and other info he told me he didn't have to tell me any thing and that there were cameras every were and i told him i still felt it was excessive and he told me and Amanda to leave or he would arrest us if we didn't leave and i told him i was calling the police and we left i called and the guy left . so i called this morning and found out what company it was he worked for and the guy on the phone said his name was Scott and i told him what happened and i wanted to file a complaint he told me i didn't know the history i told him it didn't matter the person that was arrested didn't fight in any way and he was unarmed. so Scott said the guard didn't know that. but he had him saved against a wall and couldn't move. he told me to call the cops and they wouldn't do anything. i asked to speak to his boss and e hung up on me. Im just wondering when does it become assault and battery this guard had an attitude from the moment we came in and why did we get banned for asking questions even the guy on the phone tried to ban me. i just don't get it if i did something like that i would go to prison. do these guards company have no accountability for the way there guards act and do the guards them self's have any accountability for there actions. im not saying he shouldn't have been arrested just that the guy was in a bad mood already and was excessively violent and had no restraint he should not have put a taser to someones head who was not fighting and he shouldn't have rammed like he did. I wouldn't hire them to watch my cats.
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ID
#891410 Review #891410 is a subjective opinion of poster.
Location
Peoria, Illinois
Reason of review
Poor customer service

Fraudulent Service

I bought service fron a representative in 2010. I called to ask about transferring my service in 2011 to another home and was told it would not be a problem and they serviced the area to which I was moving. Not! They couldn't even service Louisiana. I was still being charged monthly while they "found a round about way to service Louisiana" and not they are placing me in collections for that amount even though I started a new contract with the company that bought them out. This company is very fraudulent and I'm glad they were forced to stop tricking people into buying their services.
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ID
#605550 Review #605550 is a subjective opinion of poster.
Location
Gonzales, Louisiana
Cons